Customer Care - Monisha Melwani Jewelry
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Customer Care

How can we help you?

Returns
Shipping
Pickup Available
Piercing Guide
Jewerly Care
Repairs

Returns & Exchanges

What is the return and exchange policy at Monisha Melwani?

You can return your purchase within 14 days from the delivery date for store credit or exchange, minus shipping fees. Please note, all sale or custom orders are final.

What happens if my desired jewelry is on backorder?

If your item is out of stock, we will email you with an estimated shipping date. You may cancel within 24 hours of the notice, or proceed with a final sale order.

Can I cancel my order?

Yes, you have 24 hours from the start of production to cancel your order by contacting us with your order number and "CANCEL" in the subject line.

How do I initiate a return or exchange?

Please email us at hello@monishamelwani.com within 14 days from the delivery date to initiate a return or exchange.

Can I place a custom order with Monisha Melwani Jewelry?

Absolutely, we welcome custom orders. Email us your request and we will work with you to create a unique piece. Custom orders are final sale.

Will I be charged sales tax on my order?

Orders shipped within Florida incur a 7% tax rate. Orders shipped outside of Florida and internationally are not charged sales tax.

What if I have more questions about my purchase?

For any further inquiries, please don't hesitate to contact us at hello@monishamelwani.com.

Are there any items that cannot be returned?

All sales and custom orders are final and cannot be returned, including any alterations requested by the customer.

Can I exchange an item for a different one?

Yes, exchanges are available, excluding shipping fees.

Shipping

What shipping options do Monisha Melwani offer?

We provide complimentary UPS Ground Shipping for all U.S. orders. Expedited shipping via UPS Next Day Air and 2nd Day Air is also available.

How long will it take for my order to ship?

Most in-stock items ship immediately. For items on backorder or custom orders, please allow 4-6 weeks for production.

How will I know when my order has shipped?

You will receive an email with tracking information and an estimated delivery date once your order has shipped.

Do you offer free shipping?

Yes, we offer free UPS Ground Shipping for U.S. orders.

How can I track my shipped order?

You'll receive an email with tracking information once your order ships.

Can I cancel my order once it's in production?

You have 24 hours after the production process starts to cancel your order.

Are expedited shipping options available?

Yes, we offer UPS Next Day Air and 2nd Day Air for expedited shipping.

What if my order is delayed?

Contact us at hello@monishamelwani.com for assistance with delayed orders.

Do you ship internationally?

Yes, international shipping options are available

What should I do if I haven't received my tracking information?

Please email hello@monishamelwani.com to inquire about your order's status.

Are there additional shipping costs for large orders?

Shipping fees are consistent regardless of order size.

Pickup Available FAQs

Is pickup available for my jewelry order?

Currently, we do not offer an in-store pickup option. All purchases are shipped directly to your specified address.

Is in-store pickup available for online orders?

Currently, all orders are shipped directly to the customer.

Is there an option to pick up my jewelry order at a local store?

As of now, we do not offer local pickup. All purchases made through the website are shipped directly to the address you provide.

Can I arrange for someone else to pick up my order on my behalf?

Since we currently ship all orders directly to you, there’s no need for third-party pickups. However, if we offer this service in the future, we will update our policy accordingly.

Will you offer in-store or curbside pickup in the future?

We are always looking to improve our services. Please stay tuned for any updates regarding in-store or curbside pickup options.

Piercing Guide

Does Monisha Melwani Jewelry offer a piercing guide?

At the moment, we don't provide a piercing guide, but we're happy to answer any questions about our jewelry that may be used for piercings. Contact us at hello@monishamelwani.com.

What types of jewelry do you recommend for new piercings?

We suggest using specific materials for new piercings; contact us for advice.

How do I know which type of jewelry is best for my new piercing?

Choosing the right jewelry depends on the piercing type and location, as well as individual healing times. We recommend starting with hypoallergenic materials like titanium or 14k gold which are less likely to cause reactions.

What aftercare should I follow for a new piercing?

Proper aftercare is crucial for healing. Clean your piercing twice a day with a saline solution and avoid touching it with unclean hands. Detailed aftercare instructions should be followed as advised by your piercing professional.

How long does it take for a piercing to heal?

Healing times vary depending on the piercing location. Earlobe piercings may take 6-8 weeks, while cartilage piercings can take up to 6 months or longer. Follow care instructions until fully healed.

Can I change my piercing jewelry at home?

We recommend waiting until the piercing is fully healed before changing jewelry. For the first change, it might be best to return to your piercer to ensure it's done safely and to prevent injury or infection.

What signs of piercing infection should I watch for?

Signs of infection include excessive redness, swelling, pain, heat, or discharge. If you suspect an infection, consult a healthcare professional promptly for appropriate care.

Jewelry Care

How should I care for my Monisha Melwani Jewelry?

To maintain the beauty of your jewelry, avoid contact with water, lotions, and perfumes. Store in a dry place and polish with a soft cloth.

What if I need a repair for my jewelry?

We're committed to the quality of our jewelry. If you need a repair, email us with your order number and a photo of the item.

How should I clean my jewelry?

Gently clean your jewelry with appropriate cleaners or contact us for recommendations.

Can I wear my jewelry while swimming?

It's best to remove jewelry before swimming to avoid potential damage.

How can I prevent my jewelry from tarnishing?

To prevent tarnishing, store your jewelry in a dry, airtight container and avoid exposing it to humidity, chemicals, and cosmetics. Regularly polish your pieces with a soft cloth to maintain their shine.

Is it safe to clean my jewelry with household cleaners?

We advise against using harsh household cleaners on your jewelry as they can damage the surface. Instead, use a mild soap with lukewarm water or a professional jewelry cleaning solution designed for the specific metals and gemstones in your pieces.

Can I wear my jewelry to bed?

While sleeping with your jewelry on occasionally might not cause immediate damage, doing so regularly can lead to wear and tear over time. It's best to remove jewelry before bed to maintain its condition.

What is the best way to store my jewelry when I'm not wearing it?

Store your jewelry individually in soft pouches or lined jewelry boxes to prevent scratches and tangling. Keeping items separate also protects softer metals and gemstones from being scratched by harder ones.

How often should I have my jewelry professionally cleaned?

We recommend having your jewelry professionally cleaned and inspected at least once a year. This not only keeps it looking its best but also allows for the early detection of wear or damage that could lead to loss or further damage.

How should I clean gemstone jewelry to maintain its sparkle?

Gemstone jewelry requires special care. Clean your gemstone pieces with a soft, damp cloth after wearing to remove any oils or residues. For a deeper clean, use mild soap and lukewarm water, gently brushing with a soft brush, but ensure you know the gemstone's properties, as some stones are sensitive to water and chemicals. Always dry your gemstone jewelry thoroughly with a soft cloth before storing. For specific gemstone care instructions, consult a professional to avoid accidental damage.

Repairs

What types of jewelry repairs do you offer?

We offer a wide range of repair services to ensure your precious pieces remain as beautiful as the day you got them. These include, but are not limited to, ring resizing, chain repairs, clasp replacement, stone setting, polishing, and cleaning. Please don't hesitate to contact us if you have a specific repair need.

How do I request a jewelry repair?

To request a repair, please email us at hello@monishamelwani.com. Include your original order number and a photo of the item you wish to repair. Our team will review your request and guide you through the next steps.

How much does it cost to repair a piece of jewelry?

Pricing for repairs varies depending on the style and the extent of the repair needed. Once we assess your item, we will provide you with an estimate. Rest assured, we aim to offer fair pricing while maintaining the high-quality craftsmanship our brand is known for.

How long does a jewelry repair take?

The repair time can vary depending on the complexity of the work required. Typically, repairs take between 2 to 4 weeks. We will give you a more accurate timeline once we have evaluated your piece.

 Can all jewelry be repaired?

While we strive to repair your jewelry to its original glory, some damages may be beyond repair. After evaluating your piece, we'll inform you if a repair is possible or recommend alternatives if it is not.

Do you provide a warranty on repairs?

Yes, we stand by the quality of our craftsmanship. All repairs are warranted for 90 days after the repair is completed. This warranty covers the workmanship of the repair and does not extend to additional damage, wear and tear, or loss.

How should I prepare my jewelry for repair?

Please ensure your jewelry is securely packaged before sending it to us. We recommend using a padded envelope or a small box and including your contact information inside. We are not responsible for items damaged or lost in transit to us, so you may also want to consider insuring your package.

Will my piece look the same after repair?

Our skilled artisans work diligently to ensure repairs are as seamless as possible. While some repairs might slightly alter the appearance due to the nature of the damage, our goal is to restore your piece's beauty and functionality.

Can you repair jewelry that was not purchased at Monisha Melwani Jewelry?

At Monisha Melwani Jewelry, our focus is on maintaining the quality and craftsmanship of the pieces we sell. Therefore, our repair services are exclusively available for items purchased from our store. This ensures that we have all the necessary information and materials to provide the best possible service.

What if my jewelry piece broke during the repair process?

We take great pride in the skill and expertise of our artisans, ensuring that every repair is handled with the highest level of care and precision. However, jewelry, by its very nature, can be delicate, and on very rare occasions, unforeseen issues may arise during the repair process.

In the unlikely event that your jewelry piece suffers any damage while under our care, we are committed to making it right. This includes repairing the damage at no additional cost to you or, if necessary, offering a replacement piece of equal value.

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