You can return your purchase within 14 days from the delivery date for store credit or exchange, minus shipping fees. Please note, all sale or custom orders are final.

If your item is out of stock, we will email you with an estimated shipping date. You may cancel within 24 hours of the notice, or proceed with a final sale order.

Yes, you have 24 hours from the start of production to cancel your order by contacting us with your order number and "CANCEL" in the subject line.

Please email us at hello@monishamelwani.com within 14 days from the delivery date to initiate a return or exchange.

Absolutely, we welcome custom orders. Email us your request and we will work with you to create a unique piece. Custom orders are final sale.

Orders shipped within Florida incur a 7% tax rate. Orders shipped outside of Florida and internationally are not charged sales tax.

For any further inquiries, please don't hesitate to contact us at hello@monishamelwani.com.

All sales and custom orders are final and cannot be returned, including any alterations requested by the customer.

Yes, exchanges are available, excluding shipping fees.

We provide complimentary UPS Ground Shipping for all U.S. orders. Expedited shipping via UPS Next Day Air and 2nd Day Air is also available.

Most in-stock items ship immediately. For items on backorder or custom orders, please allow 4-6 weeks for production.

You will receive an email with tracking information and an estimated delivery date once your order has shipped.

Yes, we offer free UPS Ground Shipping for U.S. orders.

You'll receive an email with tracking information once your order ships.

You have 24 hours after the production process starts to cancel your order.

Yes, we offer UPS Next Day Air and 2nd Day Air for expedited shipping.

Contact us at hello@monishamelwani.com for assistance with delayed orders.

Yes, international shipping options are available

Please email hello@monishamelwani.com to inquire about your order's status.

Shipping fees are consistent regardless of order size.

Currently, we do not offer an in-store pickup option. All purchases are shipped directly to your specified address.

Currently, all orders are shipped directly to the customer.

As of now, we do not offer local pickup. All purchases made through the website are shipped directly to the address you provide.

Since we currently ship all orders directly to you, there’s no need for third-party pickups. However, if we offer this service in the future, we will update our policy accordingly.

We are always looking to improve our services. Please stay tuned for any updates regarding in-store or curbside pickup options.

At the moment, we don't provide a piercing guide, but we're happy to answer any questions about our jewelry that may be used for piercings. Contact us at hello@monishamelwani.com.

We suggest using specific materials for new piercings; contact us for advice.

Choosing the right jewelry depends on the piercing type and location, as well as individual healing times. We recommend starting with hypoallergenic materials like titanium or 14k gold which are less likely to cause reactions.

Proper aftercare is crucial for healing. Clean your piercing twice a day with a saline solution and avoid touching it with unclean hands. Detailed aftercare instructions should be followed as advised by your piercing professional.

Healing times vary depending on the piercing location. Earlobe piercings may take 6-8 weeks, while cartilage piercings can take up to 6 months or longer. Follow care instructions until fully healed.

We recommend waiting until the piercing is fully healed before changing jewelry. For the first change, it might be best to return to your piercer to ensure it's done safely and to prevent injury or infection.

Signs of infection include excessive redness, swelling, pain, heat, or discharge. If you suspect an infection, consult a healthcare professional promptly for appropriate care.

To maintain the beauty of your jewelry, avoid contact with water, lotions, and perfumes. Store in a dry place and polish with a soft cloth.

We're committed to the quality of our jewelry. If you need a repair, email us with your order number and a photo of the item.

Gently clean your jewelry with appropriate cleaners or contact us for recommendations.

It's best to remove jewelry before swimming to avoid potential damage.

To prevent tarnishing, store your jewelry in a dry, airtight container and avoid exposing it to humidity, chemicals, and cosmetics. Regularly polish your pieces with a soft cloth to maintain their shine.

We advise against using harsh household cleaners on your jewelry as they can damage the surface. Instead, use a mild soap with lukewarm water or a professional jewelry cleaning solution designed for the specific metals and gemstones in your pieces.

While sleeping with your jewelry on occasionally might not cause immediate damage, doing so regularly can lead to wear and tear over time. It's best to remove jewelry before bed to maintain its condition.

Store your jewelry individually in soft pouches or lined jewelry boxes to prevent scratches and tangling. Keeping items separate also protects softer metals and gemstones from being scratched by harder ones.

We recommend having your jewelry professionally cleaned and inspected at least once a year. This not only keeps it looking its best but also allows for the early detection of wear or damage that could lead to loss or further damage.

Gemstone jewelry requires special care. Clean your gemstone pieces with a soft, damp cloth after wearing to remove any oils or residues. For a deeper clean, use mild soap and lukewarm water, gently brushing with a soft brush, but ensure you know the gemstone's properties, as some stones are sensitive to water and chemicals. Always dry your gemstone jewelry thoroughly with a soft cloth before storing. For specific gemstone care instructions, consult a professional to avoid accidental damage.

We offer a wide range of repair services to ensure your precious pieces remain as beautiful as the day you got them. These include, but are not limited to, ring resizing, chain repairs, clasp replacement, stone setting, polishing, and cleaning. Please don't hesitate to contact us if you have a specific repair need.

To request a repair, please email us at hello@monishamelwani.com. Include your original order number and a photo of the item you wish to repair. Our team will review your request and guide you through the next steps.

Pricing for repairs varies depending on the style and the extent of the repair needed. Once we assess your item, we will provide you with an estimate. Rest assured, we aim to offer fair pricing while maintaining the high-quality craftsmanship our brand is known for.

The repair time can vary depending on the complexity of the work required. Typically, repairs take between 2 to 4 weeks. We will give you a more accurate timeline once we have evaluated your piece.

While we strive to repair your jewelry to its original glory, some damages may be beyond repair. After evaluating your piece, we'll inform you if a repair is possible or recommend alternatives if it is not.

Yes, we stand by the quality of our craftsmanship. All repairs are warranted for 90 days after the repair is completed. This warranty covers the workmanship of the repair and does not extend to additional damage, wear and tear, or loss.

Please ensure your jewelry is securely packaged before sending it to us. We recommend using a padded envelope or a small box and including your contact information inside. We are not responsible for items damaged or lost in transit to us, so you may also want to consider insuring your package.

Our skilled artisans work diligently to ensure repairs are as seamless as possible. While some repairs might slightly alter the appearance due to the nature of the damage, our goal is to restore your piece's beauty and functionality.

At Monisha Melwani Jewelry, our focus is on maintaining the quality and craftsmanship of the pieces we sell. Therefore, our repair services are exclusively available for items purchased from our store. This ensures that we have all the necessary information and materials to provide the best possible service.

We take great pride in the skill and expertise of our artisans, ensuring that every repair is handled with the highest level of care and precision. However, jewelry, by its very nature, can be delicate, and on very rare occasions, unforeseen issues may arise during the repair process.

In the unlikely event that your jewelry piece suffers any damage while under our care, we are committed to making it right. This includes repairing the damage at no additional cost to you or, if necessary, offering a replacement piece of equal value.