FAQ´s

You can contact us through email at hello@monishamelwani.com, calling us at +1 (305) 209-0726, or visiting our showroom: 5901 SW 74th St, Suite 311, Miami, FL 33143. Open Monday to Friday, 10:30 AM to 6:00 PM EST.

Yes, we offer virtual styling appointments via video chat. This service is perfect for questions on sizing, styling, or to view our pieces up close from the comfort of your home.

You can book an appointment online through our website. Simply visit our Book an Appointment page to schedule your visit.

For custom design inquiries, please fill out our Client Profile to provide us with your jewelry preferences and measurements. Our team will then reach out to discuss your vision and how we can bring it to life.

Our customer care team is available Monday to Friday, from 10:30 AM to 6:00 PM EST. You can reach us via email at hello@monishamelwani.com or by phone at +1 (305) 209-0726.

Yes, we offer gift cards that allow your loved ones to choose their perfect piece. You can purchase them directly through our website.

While we welcome walk-ins, we highly recommend scheduling an appointment to ensure personalized service and to accommodate your specific needs. Appointments can be made online through our website.

You can return your purchase within 14 days from the delivery date for store credit or exchange, minus shipping fees. Please note, all sale or custom orders are final.

Please email us at hello@monishamelwani.com within 14 days from the delivery date to initiate a return or exchange.

Yes, you have 24 hours from the start of production to cancel your order. Please contact us with your order number and "CANCEL" in the subject line.

If your item is out of stock, we will email you with an estimated shipping date. You may cancel within 24 hours of the notice, or proceed with a final sale order.

All sales and custom orders are final and cannot be returned, including any alterations requested by the customer.

Yes, exchanges are available, excluding shipping fees.

Absolutely, we welcome custom orders. Email us your request and we will work with you to create a unique piece. Custom orders are final sale.

Orders shipped within Florida incur a 7% tax rate. Orders shipped outside of Florida and internationally are not charged sales tax.

We provide complimentary UPS Ground Shipping for all U.S. orders. Expedited shipping via UPS Next Day Air and 2nd Day Air is also available.

Yes, we offer free UPS Ground Shipping for U.S. orders. Shipping fees are consistent regardless of order size.

Most in-stock items ship immediately. For items on backorder or custom orders, please allow 4–6 weeks for production.

You will receive an email with tracking information and an estimated delivery date once your order has shipped.

Yes, we offer UPS Next Day Air and 2nd Day Air for expedited shipping.

Yes, international shipping options are available. Please note that we do not cover any customs or VAT fees — the customer is responsible for all additional international shipping fees.

Contact us at hello@monishamelwani.com for assistance with delayed orders.

You have 24 hours after the production process starts to cancel your order.

Currently, we do not offer an in-store pickup option. All purchases are shipped directly to your specified address.

As of now, we do not offer local pickup. All purchases made through the website are shipped directly to the address you provide.

Since we currently ship all orders directly to you, there's no need for third-party pickups. However, if we offer this service in the future, we will update our policy accordingly.

We are always looking to improve our services. Please stay tuned for any updates regarding in-store or curbside pickup options.

To maintain the beauty of your jewelry, avoid contact with water, lotions, and perfumes. Store in a dry place and polish with a soft cloth.

Use a mild soap with lukewarm water or a professional jewelry cleaning solution designed for the specific metals and gemstones in your pieces. Avoid harsh household cleaners as they can damage the surface.

It's best to remove jewelry before swimming to avoid potential damage from chlorine or salt water.

To prevent tarnishing, store your jewelry in a dry, airtight container and avoid exposing it to humidity, chemicals, and cosmetics. Regularly polish your pieces with a soft cloth to maintain their shine.

While wearing your jewelry occasionally at night might not cause immediate damage, doing so regularly can lead to wear and tear over time. It's best to remove jewelry before bed.

Store your jewelry individually in soft pouches or lined jewelry boxes to prevent scratches and tangling. Keeping items separate also protects softer metals and gemstones from being scratched by harder ones.

We recommend having your jewelry professionally cleaned and inspected at least once a year. This keeps it looking its best and allows for early detection of wear or damage.

Clean your gemstone pieces with a soft, damp cloth after wearing to remove oils or residues. For a deeper clean, use mild soap and lukewarm water with a soft brush. Always dry thoroughly before storing. For specific care instructions, consult a professional to avoid accidental damage.

We're committed to the quality of our jewelry. If you need a repair, email us at hello@monishamelwani.com with your order number and a photo of the item.

We offer a wide range of repair services including ring resizing, chain repairs, clasp replacement, stone setting, polishing, and cleaning. Please don't hesitate to contact us if you have a specific repair need.

To request a repair, please email us at hello@monishamelwani.com. Include your original order number and a photo of the item you wish to repair. Our team will review your request and guide you through the next steps.

Pricing for repairs varies depending on the style and the extent of the repair needed. Once we assess your item, we will provide you with an estimate. We aim to offer fair pricing while maintaining the high-quality craftsmanship our brand is known for.

The repair time can vary depending on the complexity of the work. Typically, repairs take between 2 to 4 weeks. We will give you a more accurate timeline once we have evaluated your piece.

Yes, we stand by the quality of our craftsmanship. All repairs are warranted for 90 days after completion. This warranty covers the workmanship of the repair and does not extend to additional damage, wear and tear, or loss.

Our repair services are exclusively available for items purchased from our store. This ensures that we have all the necessary information and materials to provide the best possible service.

Please ensure your jewelry is securely packaged before sending it to us. We recommend using a padded envelope or a small box with your contact information inside. We are not responsible for items damaged or lost in transit, so you may want to consider insuring your package.

Our skilled artisans work diligently to ensure repairs are as seamless as possible. While some repairs might slightly alter the appearance due to the nature of the damage, our goal is to restore your piece's beauty and functionality.

In the unlikely event that your jewelry suffers any damage while under our care, we are committed to making it right. This includes repairing the damage at no additional cost to you or, if necessary, offering a replacement piece of equal value.