Warranty Policy

At Monisha Melwani Jewelry, every piece is crafted with care and designed to be worn daily. We stand behind the quality of our jewelry and offer a one-year warranty from the date of purchase.

What’s Covered
Our warranty covers manufacturing defects in materials and workmanship, including:

• Items that arrive damaged or with a defect

• Incorrect item, size, or style received

• Loose or improperly set stones upon arrival

• Faulty clasps, closures, or structural components due to production issues

• Manufacturing imperfections in metal that affect the integrity of the piece

What’s Not Covered
Our warranty does not cover:

• Normal wear over time, including scratches, dents, or surface wear

• Bent rings, broken chains, or damaged settings caused by impact or daily use

• Lost stones or lost items

• Damage from improper care, storage, or exposure to chemicals

• Natural wear of prongs or metal over time

• Breakage of delicate chains due to pulling, snagging, or force

• Any modifications or repairs made by a third party

Repairs & Ongoing Care
Fine jewelry requires occasional maintenance to keep it in its best condition. We recommend periodic check-ins to ensure settings and clasps remain secure.

Even outside of warranty, our team is always available to assist with repairs and servicing. We’ll guide you through the best options and provide a quote before any work begins.

How to Submit a Request
To start a warranty or repair request, please contact us at [your email] with:

• Your order number

• A brief description of the issue

• Photos of the piece

Our team will review and guide you through next steps.

Turnaround Time
Repair timelines vary depending on the piece, but most services are completed within 2–4 weeks once received.